Articles

 Am I allowed to own more than one hosting account?

You may own more than one hosting account. All accounts will be listed in your Client Area...

 Are you able to register foreign domain names (eg .us/.uk/.eu/.in/.mn )?

Please contact us to enquire for the availability and pricing of country-specific domain names...

 Can I host a personal site under any of the business hosting plans?

You may utilise your hosting plan for private, commercial, non-profit or governmental sites....

 Can I upgrade/downgrade my plan at any point of time? Will there be any fees incurred?

You may upgrade to a better plan with more allocated resources at any point of time....

 Can you help me to install a software?

We can install any scripts listed in installatron with the default settings. However, we will...

 Do you accept international orders and credit cards?

We do have overseas clients hosting their websites and emails with us. However, payment by...

 Do you allow adult content, gambling operations, media/game/software download sites on your servers?

Adult content, gambling operations, media/game/software download sites are strictly prohibited...

 Do you allow Telnet/SSH access?

We do not allow Telnet/SSH access for server security reasons.

 Do you backup my data on a regular basis or I have to do it by myself?

We backup your precious data to an off-site server coupled with NAS on a weekly basis. On top...

 Do you offer a money-back guarantee if I'm unsatisfied with your service?

We offer a 7-day money-back guarantee for all our hosting plans. The fee which is paid...

 Do you provide spam filtering and antivirus for all email accounts?

Our servers are installed with Spam Assassin (email spam filter) and ClamAV (email virus...

 Does your hosting plan come with a free domain name?

We provide 1 year of free domain registration/renewal/transferal (.com/.net/.org only) for...

 How long does it take to activate my domain name?

Typically it takes between 24 to 72 hours for a newly registered domain to be fully resolved...

 How long will it take to activate my account?

Your web hosting account will be activated within 24 hours upon receipt of payment. An...

 What is DirectAdmin and what are the functions it provides?

DirectAdmin is a web-based control panel used to administer your hosting account online. It...

 What types of databases do you support currently?

We support only MySQL databases running on Linux systems at this point of time. However, we...

 Where are your servers located?

Our servers are housed in renowned data centres located strategically in different...

 Which currency is your pricing in?

All our prices are valued in the form of Singapore dollars (SGD).

 Why don't you offer unlimited bandwidth and/or disk space?

Firstly, there's always a limited to almost everything in this world and definitely more so for...